In a very competitive environment, time is money. It is money to you and your operations, but it is also time to your clients operations. Being able to quickly retrieve critical documents required for the resolution of a business problem is important. It is important to you and your clients as it saves time.
Being able to view the document flow for an entire transaction from a single resource greatly reduces customer response times. If the business issue being resolved is a customer delivery question, resolving in one conversation reduces your average days sales outstanding. If the issue is a vendor order, it gives you the chance to capture an early pay discount.